Extra Readings for Chapter 11

Lt. Withers - This article tells a good story of a true leader, and his willingness to sacrifice his own self gains for the sake of others. Withers has a strong sense of caring and help for others before himself. He took in the two refugees, and helped them out to essentially survive, and prosper. This is strong sign of a leader.Their children were able to reunite with the refugees, and see how they developed and prospered after the war. Withers portrayed strong communication skills between himself and his troops, took the time to listen to them, and kept an open mind. These qualities in Withers signified him as a strong leader. Lt. Withers is a true definition of a strong leader.

Col. Dowdy - Dowdy showed many acts of leadership through out his mission as commanding officer of 6000 troops. He Brought himself to the same level of his troops, which is very few and far between in the military regime. He dedicated his amenities to his troops, and treated them just as how he was treated. He had a significant amount of care for each one of his troops, and did not let any of them down. Everyone who served for him during this time believed that he was a true purposeful leader, even though we was discharged.

New Wine, Old Bottles - The three steps that were implemented into this system were very significant for this type of business. The first step was to build the key relationship with your business customer. This step is one of the main focuses in marketing, to essentially build life long customers. The second step is setting up win-win performance agreements, this is a necessary next-step after setting up the relationship with the customer. The customer will need some sort of assurance that the product or service will be on-time, correct, and exactly what they wanted. The third step is being a good source of help. This third step is one of the long term aspects of the relationship that really count. The customer wants to know that if he or she needs some assistance with your product, we need to be there for them. This third step holds all of the ground I believe in keeping a reputation.

Good Leadership - In all aspects of being a good leader, they need to put themselves on the same page as the people they manage. A good leader only puts himself above others in carrying responsibilities. The information database that a leader has is significant, and the more he or she delegates that information, the more powerful the team is a whole. The more people know, the better. There is no reason for hiding information from other employees, or people under you. A good leader will also make the most correct ethical decisions that will best benefit the company to te best of his or her knowledge. A good leader will always be asking himself "Is this the right thing to do?" This is the one thing that a leader must always keep in the back of their mind.