Chapter 4 - Extra Readings

UA Pilot - Capt. Denny Flanaganis a great example of a superior employee. He goes and personally interacts with the passengers, which I think is a great idea. Every time I have been on a flight, the captain always says a few words at the beginning of the flight about the weather, and never really interacts with anyone. It seems that Captain Flanaganis has made a big impact on many people by just reaching out for a friendly "hello." This reminds me of the first type of personality from the MBTI test. I would definitely say that Captain Flanaganis is an extrovert. He gets energy, and inspiration by speaking and interacting with people. This is a very rare case I would say for pilots, since it seems as though many of them are more introverted. Captain Flanaganis is a good ideal character that every business should have at least one of.

Rules of Engagement - I believe that being happy in the work place is one of the most important factors involving productivity, and having that happy person reflect their own feelings on their customers. This way, as shown in studies, the employees are more productive, and in turn generate more money for the company as a whole. I think that the worst place someone could possibly be is in a job that they do not like. If people could actually breath at work, it seems that they would be more productive in the long run. Some people just don't function if they work 60+ hours a week. As for myself, I actually like to work in bursts of energy. I can run through a ridiculous amount of work in a sort period of time if I have the need/want to do so. I believe that certain people can actually work more in a short period, be more efficient, and happier if they can essentially "breath" at work.